Terms of Service

The following are the Terms of Service. By accepting service or support from us, you are bound to these terms. Unless otherwise stated, “Inception Web Designs”, “we”, “us”, and “our” refer to Inception Web Designs LLC. When “you”, “your”, or “client” is used it refers to those having purchased services from or are under contract with Inception Web Designs.

We reserve the right to turn down any request for services, even after a contract has been signed. This may be due, but not limited to a request for: material or designs that are or promote illegal activities, hate or prejudice, terrorism, graphic violence, pornography, political topics, religious organizations, or anything that we do not wish to promote.

Payment Method & Late Fees

All project payments and deposits must be paid online by credit card or ACH. Cash and checks are not currently accepted. For invoices over $200 paid through a credit card, a 2.5% processing fee will be added to either the final invoice or a separate invoice. There is no additional processing fee when paying through ACH.

There is no due date, and therefore no late fees, with paying a project deposit. However, for invoices that do have a due date, any payment received after that invoice’s due date will be subject to a fee of $25 or 5% of the invoice, whichever is greater.

Cancelled Services & Refunds

Any requested services not under contract can be cancelled without penalty, if no work has been performed yet.

However, if work has already been performed, any time we have spent will be billed at our current hourly rate. This billable time includes time spent communicating after the service was requested. Any billable work will never exceed the requested service's full price. If requested, any design or development work that has already been completed will be turned over to you.

If you do not want to cancel the entire service but only to remove certain previously requested features, we try to accommodate the request. If that part of the service has not been designed or developed yet then we can usually deduct from the total invoice a monetary value (if applicable) for its removal. However, if that part of the project has already been designed or developed, then we cannot provide any deduction.

If you have a signed contract, please see its terms on cancelled services and refunds.

Ownership & Copyright

As the client, you own any web content, logo, or graphic that we design for you. Because of this, you are solely responsible for any copyright issues that may arise for your design. It is your responsibility to investigate any possibilities of copyright infringement. Inception Web Designs is not responsible for any legal issues that may arise.

Liability

With some services we may provide an approximate timeline to complete the work. We work diligently to honor the timeline. However, we are not liable if a design or development delay, or the inability to develop a particular feature, causes you or your company financial loss or other negative results.

In addition, if any work we perform on your existing website causes it to crash or no longer fully function, we are not liable for any financial loss or other negative results this causes you or your company. This could be due to updating software on your website, attempting to migrate your website to another web host, making DNS changes, updating website content, a web hosting issue, or any other activity we were involved with.

Project Contracts

If your project has a contract with us, then the contract's Terms of Service supersede any conflicting terms of service listed on this web page.

WordPress Features & Updates

Since we did not design or code the particular theme or plugins that may have been used for your website, we are not responsible for any bugs or limitations they may have. It is rare you will ever have such an issue, as we only use thoroughly tested solutions. However, no product is perfect and although we will do our best to work around any such issues, some bugs may be dependent on the developer releasing a patch.

WordPress has the ability to update its version, theme, and plugins. Typically, these updates are beneficial and patch security or compatibility issues. At times, though, an update could cause a conflict with your website’s functionality. Inception Web Designs is not responsible for any issues that occur from an update after the project’s completion, whether automatic or performed by a user.

Textual Mistakes & Broken Links

We endeavor to proofread and thoroughly test all web content before it goes live. However, at times there may be a broken link or textual mistake. If any such mistakes are found we will correct them free of charge up to 90 days after the work is complete. After 90 days, a charge may apply for any textual or broken link corrections.

A “broken link” would be a link that does not work or is misdirected. “Textual mistakes” would include misspelled words or typos.