Answers about our services, development process, and billing.

Frequently asked questions

Web Design

Do you create ecommerce websites?

Yes we can. We build ecommerce websites using the Shopify platform, which is the world's most popular solution for online stores. It makes managing sales tax, shipping, and customers simple.

What kind of technology do you use to build websites?

We primarily build websites in WordPress, which is the world's most popular and versatile content management system (CMS). It allows for websites to be built quickly, to be updated easily, and at an affordable price. The sites we develop also load blazingly fast (usually under 1.5 seconds!).

We don't use cookie-cutter templates, though. With each website we custom design the layout, content, and style to match our client's specific needs. WordPress is simply the "engine" that powers the custom "vehicle" (your site) that we build.

Learn more about our Web Design services or take a look at our client projects showcase.

Will I be able to edit my website myself after it's built?

Sure, if you'd like to. We build websites so that you can easily edit the text or pictures in a simple, visual interface editor.

Of course, we're also here if you'd like us to make any edits for you. Most customers prefer letting us handle all edits, actually. But if you or another member of your team will handle updates, we can provide one-on-one training on how to use the editing tools.

What's the development process like for a new website?

First, we will discuss with you via phone or video conference what your needs are for the new website.

Second, we will provide you a quote on the recommended services and their exact price. You will be able to review the quote at your leisure and discuss it with us as well.

Third, once the services and pricing are finalized, we will send you a project contract to sign digitally. The project's deposit is paid at this time too, which is usually 40% of the entire project invoice.

Fourth, depending on the size and complexity of the project, we may send you a questionnaire to fill out. This walks you through any specific stylistic or content requests you may like to have included, and helps us to design a site that matches your tastes.

Fifth, throughout the project we will provide you drafts of the website to review and you will be able request any changes that you would like. Once the entire website completed, you will have another opportunity to request any changes. At that point, the remainder of the project invoice is due and the completed website can go live!

Do you provide web hosting?

Yes. We have an agency account with one of the world's fastest web hosting providers and can host your website there. When we host a website, we take care of all of the technical aspects so you don't have to worry about technical issues, maintenance, or renewing the hosting.

Who owns the website after it's built?

As the client, you own any web content, logo, or graphics that we design for you.

What assistance do you provide after building a website?

Nearly all of our customers sign up for our monthly Maintenance Plan. With this plan, we keep your website's software updated, ensure it's secure and safe from being hacked, back the site up regularly, and more.

We're also always available if you'd like to update content or add new content to your website after the initial site launch.

Other services our customers enjoy after their site is built is additional search engine optimization and online marketing.

SEO & Marketing

Can you help my website rank higher in Google?

Yes! Our Search Engine Optimization (SEO) services can help your website rank higher in Google and other search engines. SEO can vary from keyword research, updating webpage content, link building, competitor keyword analysis, and much more.

Can you assist with advertisting on Google?

Absolutely! Besides building websites, creating and managing Google Ad and Microsoft Advertising campaigns is our most popular service.

We can also assist with Google Business profiles, Google Local Ads and Google Merchant Center shopping ads.

Learn more about our marketing services.

Do you handle email marketing?

Yes. We can help you procure and manage a mailing list, create persuasive newsletters, send out marketing emails, and create "drip" email campaigns.

Learn more about our marketing services.


What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, and ACH (direct bank payment). Currently we do not accept checks or cash.

Do you offer any payment plans?

We do, through PayPal's installment payment option, which allows you to spread the invoice total out over 12 months. This is only for new website projects and not for standalone SEO or marketing services. Subject to credit approval with PayPal.

Do you offer refunds for cancelled services?

If you have a project contract with us, please see the specific cancellation terms of your contract. If this is concerning non-contract services, please see our Terms of Service.